Whether your documents are designed to instruct technicians on the installation of complex software or visitor to your website on placing an order, your documentation must meet your user’s needs. If your instructions are unclear, your users will have difficulty and might choose another solution.
Using the principles of User-Centered Design, we evaluate and test your documents to ensure clarity and maximum user success. An independent evaluation of the overall usability of your documentation can save you time and resources by helping prevent to expensive post-publication edits and re-writes.
Document usability testing will identify:
- Incorrect content
- Unclear content
- Misleading content
- Missing content
- Confusing document architecture
and a number of other common usability issues.